Your IT in the flow
with Microsoft Dynamics 365 and Power Platform

Win hearts

Customer service with passion

Customer relationships

Do you find it difficult building long-term customers relationships? Do you find it challenging or tricky to customize your service approach? Are you looking for customer service tools and features that can help you win the hearts of your customers and employees

Connect with Flumerics Expert to optimize your customer service management!

Your contact for this Service
Nuri Usta
Managing Partner
Dynamics 365 & Power Platform Competence Center

What is it for?

What is it for?

For organizations who seek well organized support from a solution that simplifies processes and improves customer experiences.

What problem does it solve?

What problem does it solve?

Flumerics offers outstanding customer service across all your major channels by tackling challenges in customer service and by using a modern end-to-end customer service tool. Flumerics helps organizations ensure that customer issues are being handled quickly and effectively and enables staff to provide improved assistance to customers in multiple channels simultaneously.

What is the solution we offer?

What is the solution we offer?

Flumerics can help you to improve and innovate your customer service experience based on sound modern service management technologies. With Microsoft Dynamics 365, you can turn your business partners into loyal customers and offer them bespoke services.  

Challenge · Process · Benefit

Business challenge

Jennifer is a unit operator and she’d like to keep a record of customer issues and conversations by case to better advise how to help customers using the knowledge base available.

Process & action

Employees are able to track customer issues through cases and record all interactions related to a case using the information available to answer queries

Customer benefit

Employees can track and prepare for all customer interactions with the right mindset and knowledge base at hand that wins the hearts and minds of customers.

Business challenge

I’m Kurt and I have information that is valuable for my team and customers but have no way of sharing it transparently across multiple or personal teams.

Process & action

Managers can share information in the knowledge base seamlessly across platforms with different employees and customers

Customer benefit

Employees and customers across multiple or individual teams have knowledge at their fingertips to be able to provide the best customer service without having to reinvent the wheel.

Business challenge

My name is Ben and I’m responsible for routing of customer queries and need a way to streamline the many queries I have on one platform.

Process & action

At Flumerics we use unified routing to route work items efficiently.

Customer benefit

This shortens the reaction time to resolve customer queries as queries are routed to the right place swiftly.

Business challenge

Diedre manages communication across multiple platforms in local and global locations, and she needs to ensure customer queries are appropriately addressed across multiple channels and languages.

Process & action

Manage conversations across multiple channels, including written and verbal communication is available at Flumerics.

Customer benefit

This provides an agile method of providing customer feedback in multiple languages.

Benefit

The client delivers the best customer experience possible, improving service delivery and customer satisfaction.
Take the next step

News · Blog

All news
12.09.2024

Farewell Outbound Marketing! Hello real-Time Marketing

By June 30, 2025, Microsoft will discontinue Dynamics 365 Outbound Marketing, replacing it with Real-Time Marketing (RTM). RTM allows your campaigns to react in…
03.04.2023

The rise of artificial intelligence – recent developments and a practical business view

This article discusses the increasing use of Artificial Intelligence (AI) in businesses, and the various ways it can be utilized. AI can be used…
30.03.2023

Flumerics Website Redesign 2023

We are delighted to announce our new website - modern, functional, playful design reflecting our core values & connection to nature. Explore & give…

References

BRITE
CCIWA
Indiana Primary Health Care Association
Kanton Zürich
Kantonsspital Aarau
MYBLUEPLANET
MM Global Health Consulting
Nexacu
Pax Berufliche Vorsorge
SHL Medical AG
ORBIS SE
TPG
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