Win hearts

Customer service with passion

Customer relationships

Do you find it difficult building long-term customers relationships? Do you find it challenging or tricky to customize your service approach? Are you looking for customer service tools and features that can help you win the hearts of your customers and employees

Connect with Flumerics Expert to optimize your customer service management!

Your contact for this Service

Nuri Usta

Managing Partner
Dynamics 365 & Power Platform Competence Center

What is it for?

Are you looking for customer service tools and features that can help you win the hearts of your customers and employees?

What problem does it solve?

Flumerics offers outstanding customer service across all your major channels by tackling challenges in customer service and by using a modern end-to-end customer service tool. Flumerics helps organizations ensure that customer issues are being handled quickly and effectively and enables staff to provide improved assistance to customers in multiple channels simultaneously.

What is the solution we offer?

Are you looking for customer service tools and features that can help you win the hearts of your customers and employees?

Challenge · Process · Benefit

Business challenge

Jennifer is a unit operator and she’d like to keep a record of customer issues and conversations by case to better advise how to help customers using the knowledge base available.

Process & action

Employees are able to track customer issues through cases and record all interactions related to a case using the information available to answer queries

Customer benefit

Employees can track and prepare for all customer interactions with the right mindset and knowledge base at hand that wins the hearts and minds of customers.

Business challenge

Jennifer is a unit operator and she’d like to keep a record of customer issues and conversations by case to better advise how to help customers using the knowledge base available.

Process & action

Jennifer is a unit operator and she’d like to keep a record of customer issues and conversations by case to better advise how to help customers using the knowledge base available.

Customer benefit

Employees can track and prepare for all customer interactions with the right mindset and knowledge base at hand that wins the hearts and minds of customers.

Business challenge

Jennifer is a unit operator and she’d like to keep a record of customer issues and conversations by case to better advise how to help customers using the knowledge base available.

Process & action

Jennifer is a unit operator and she’d like to keep a record of customer issues and conversations by case to better advise how to help customers using the knowledge base available.

Customer benefit

Employees can track and prepare for all customer interactions with the right mindset and knowledge base at hand that wins the hearts and minds of customers.

Business challenge

Jennifer is a unit operator and she’d like to keep a record of customer issues and conversations by case to better advise how to help customers using the knowledge base available.

Process & action

Jennifer is a unit operator and she’d like to keep a record of customer issues and conversations by case to better advise how to help customers using the knowledge base available.

Customer benefit

Employees can track and prepare for all customer interactions with the right mindset and knowledge base at hand that wins the hearts and minds of customers.