Right task
right time

Field service at its best

Field service management

Are you still using Excel sheets to track your field service operations? Do your field service technicians have a hard time keeping up with their appointments? Are your customer support agents struggling to coordinate between customers and field service technicians? If you encounter any of these challenges, it might be an excellent time to meet us and benefit from our experience.

At Flumerics we offer our customers optimal support in the planning and implementation of better field service management and operations with the help of Microsoft Dynamics 365. Together with your business experts we guide you from gathering the initial requirements and process steps for your optimized field service up to implementation and running your field service operations.

Your contact for this Service

Nuri Usta

Managing Partner
Dynamics 365 & Power Platform Competence Center

Who is it for?

For organisations using Field Service resources to solve work order issues on site, like service engineers or outbound healthcare workers.

What problem does it solve?

By allowing workers to be assigned to the right task at the right time, with the right capabilities and resources.

What is the solution we offer?

It enables work orders to be fulfilled by the next most available resources with the highest capability to solve challenges on site.

What is the benefit to the client?

Clients have visibility of complex operational processes in one easy to use application that improves cost efficiency, service delivery and drives scalability. Dispatchers have tools like planning dashboards with a consolidated resource utilization and allocation view.

Challenge · Process · Benefit

Let’s look at some examples of who this will apply to in your business and where you will find value in the service we provide. Microsoft Dynamics 365 Field Service, as a contemporary business application that enables organizations to solve the following business challenges:

Business challenge

My name is James and I’m a Customer Service Agent. I’d like to be able to triage incoming requests and create work orders for on-sight visits

Process & action

An interactive schedule board helps dispatchers to swiftly assign work orders to the optimal resources based on location, availability, skill set, priority etc.,and the ability to run accurate delivery time for customers

Customer benefit

Service Agents can focus on priority challenges real time and save re-routing expenditures.

Business challenge

I am Vladimir a Service Manager and I need to track performance metrics and oversee service delivery, however, I find excel slows down the tracking of my field service operations.

Process & action

The automated scheduling assistant optimizes the efficiency of the work order assignment and standardises processes

Customer benefit

Improves service delivery and scalability.

Business challenge

An organisation needs to know how to utilise their limited resources efficiently and effectively to ensure a lean operation

Process & action

Incoming work orders are marked as “ready for assignment” and passed along to a dispatcher for scheduling which improves first-time fix rates and provides traceable account for follow-up work

Customer benefit

This saves time and improves cost efficiency

Business challenge

My name is Jennifer and as an Inventory Manager I’m responsible for inventory tracking and maintenance work and would like to see what resources are required to swiftly complete service calls.

Process & action

The system ensures field service staff know where the inventory is, what new inventory to purchase and with full visibility of broken equipment can track and oversee the fixing process of that broken inventory real time.

Customer benefit

Filed staff have 360-degree visibility of challenges which speeds up inventory fixing time.

Business challenge

I’m a Dispatch operator and I need to review and schedule work orders, and assign them to resources on the schedule board through resource availability searches

Process & action

Through a fully automated resource scheduling optimization add-in

Customer benefit

Technicians are empowered to accurately to increase utilization

Benefit

As a client, you possess the capacity to provide an exceptional customer experience, which in turn enhances service delivery and customer satisfaction

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