Accelerate Impact

Dynamics 365

Solving business challenges

Enchant your customers with your agility and intelligent business applications. With Microsft Dynamics 365 and Power Platform, you will have business applications that empower staff to deliver with the customers’ needs in mind , winning their hearts and minds.

We work with state of the art CRM and ERP applications that meet your customers’ needs where they are at. With our certified Microsoft experts, we solve customer business challenges without reinventing the wheel or creating adoption gaps, often seen with the introduction of new technology.

Dynamics 365 is a compact easy to use set of intelligent business applications that manages and progresses your entire business to deliver greater results through predictive analytics and AI-driven insights.

Your contact for this product

Nuri Usta

Managing Partner
Dynamics 365 & Power Platform Competence Center

360° customer and business view

Dynamics 365 business applications / modules range from Sales, Marketing, Customer Service, Field Service, Project management, Healthcare, Human Resourcing, e-Commerce, Supply Chain to Finance & Accounting (and expanding beyond).

Dynamics 365 modules for your business needs

Sales

Connect sales teams and customers through preferred channels and design personalized selling techniques that are easily scaled.

Use evidence-based insights from customers, marketing and sales and data to increase the quantity and quality of leads while growing beyond sales- relationships.

Get help from teammates, when and where you need it—and without switching between applications—while empowering hybrid selling.

Develop data driven sales strategies with actionable events that focus on high-priority activities that close a deal.

Use real-time insights about customer sentiment, priorities, and the competitive environment during calls, enabling guided selling.

Marketing

Express your brands unique feel and personality across all aspects of your business to strengthen your identity and attract long lasting relationships that drives loyalty.

Unite transactional, behavioral, and demographic data, real time, to create an enriched 360-degree view of your customers for actionable insights.

Identify the low hanging fruit or actions that will have the most impact on your success and deploy AI models to maintain a pulse on customer perceived worth and churn rates.

Employ AI-driven recommendations into your leadership decision support (online and in stores) to deliver unique customer engagements across channels.

Give your customers the freedom of choice to purchase when, how, and where they want, on a multitude of devices, by delivering a comfortable and consistent engagement across online and offline channels.

Help your marketers tailor-make your customers’ journey in a way that makes them feel heard. Use real-time KPIs and dashboards to manage performance and boost conversion rates. Employ lean methods that reduces acquisition costs and optimizes content and channel effectiveness.

Combine existing and novel ad campaigns to boost digital traffic and conversion. Identify and action rich segments and targeted lists to connect you with your ideal customers and optimize engagement throughout the buying journey.

Customer and field service

Flumerics offers outstanding customer service across all your major channels by tackling challenges in customer service and by using modern end-to-end customer service tools. Flumerics helps organizations ensure that customer issues are being handled quickly and effectively and enables staff to provide improved assistance to customers in multiple channels simultaneously.

Build trust with customers utilizing diverse channels to deliver seamless experiences across all channels

Improve resolutions instantly through intelligent, unified routing that uses AI, analytic algorithms and decision support to classify, prioritize, and assign customer support inquiries to the best-suited agent.

Increase employee effectiveness and cross-disciplinary collaboration while delivering individualized experiences that drive customer loyalty.

Innovate new business models by transitioning from reactive to proactive and predictive service engagements. Have seamless self-service tools at your fingertips to enhance managers’ decision making.

Are you still using Excel sheets to track your field service operations? Are your field service technicians having a hard time to keep up with their appointments? Are your customer support agents failing to coordinate between customers and field service technicians?

Connect sales teams and customers through preferred channels and design personalized selling techniques that are easily scaled.

Business central

Ensure business endurance with a world class cloud solution that connects sales, service, finance, and operations teams to help them adapt faster and deliver results.

Adapt new business models faster; using your existing business models, we harness efficiencies and improve performance with flexible, easily integrated deployments, that enhance reliability, security and an adaptable solution that grows with you.

Connect people, processes, and insights to make better decisions faster with embedded guidance, dashboards, and interoperability with Microsoft 365 and Microsoft Teams.

Close the loop from recording transactions to generating financial statements in an efficient and collaborative manner that allows improved forecasting and expedites your financial close process. Get access to real-time performance metrics and reporting while fostering compliance across subsidiaries to better define optimal resource allocation.

Managing your business’ entire sales process from within Microsoft Outlook and deliver better outcomes with connected service operations to drive long-lasting customer loyalty.

Ensure successful project execution and profitability, with precision planning and optimal resourcing, tracking, costing, billing, accounting, and real-time intelligence.

Adapt to changing business models and volatile market conditions with visibility and insights across purchasing, manufacturing, inventory and warehouses to deliver products on time and drive customer satisfaction.